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Privacy policy

1. BASIC INFORMATION

Kontesa Nekretnine respects your privacy and carefully protects your personal data. In this Privacy Policy (hereinafter: the Policy), we define how we collect your personal data, the purposes for which we collect it, the security measures we use to protect it, the persons with whom we share it, as well as your rights regarding the protection of personal data. This Policy applies to all users of our website, subscriptions, and the execution of subscription agreements for services provided by Kontesa Nekretnine.

2. DATA MANAGEMENT

This Policy applies to all personal data that Kontesa Nekretnine collects and stores about you. As the data controller, Kontesa Nekretnine is responsible for the processing and storage of your personal data. Kontesa Nekretnine acts as a contractual processor in relation to the users of the services it provides. For any questions regarding personal data protection, users should contact the contact information provided on the website.

3. BASIC TERMS

Here you will find explanations of the basic terms used in our Policy. Each term defined below has the meaning given within this Policy.

Personal data means any information relating to an identified or identifiable individual (including, for example, name, surname, email address, phone number, etc.).

Controller refers to the legal entity that determines the purposes and means of processing your personal data.

Processor is a legal or natural person who processes personal data on behalf of the controller.

Processing means collection, storage, access, and any other form of use of personal data.

EEA stands for the European Economic Area, which includes all EU member states, Iceland, Norway, and Liechtenstein.

4. PROCESSING OF PERSONAL DATA

At Kontesa Nekretnine, we process your personal data only based on clearly defined purposes, securely and transparently. We receive your personal data when you provide it to us (e.g. by using our website, submitting inquiries via email, phone, or other communication channels). We also obtain personal data from publicly available registers (such as APR). We also collect personal data based on the use of cookies on our website. More information about cookies can be found on the cookies page.

4.1 TYPES OF PERSONAL DATA WE COLLECT AT KONTESA NEKRETNINE

Basic personal data (name, surname), basic contact data (phone number, email address), basic company data (company name, position, number of employees), data related to your relationship with Kontesa Nekretnine, information about your computer (IP address, device type, browser type), website usage data (pages viewed, time spent on the site, clicks), email response data, as well as data necessary for providing services.

We strictly adhere to the principle of data minimization and collect only data that is relevant and necessary for processing purposes.

4.2 LEGAL BASIS FOR COLLECTION AND PROCESSING OF PERSONAL DATA

We may process your personal data based on:

Providing data is voluntary, except when required for compliance with legal obligations or contractual performance. If you do not provide the necessary data, we may not be able to provide the service.

4.3 PURPOSES OF PROCESSING

We use your personal data for communication and responding to inquiries, conclusion and execution of contracts, real estate brokerage services, processing applications and requests via the website, as well as marketing communication related to our services.

We may also use data for website usage analysis and service improvement.

We do not use your data in any way that is inconsistent with the stated purposes.

4.4 DATA RETENTION PERIOD

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, in accordance with legal obligations or for the period required to establish legal claims.

Data collected based on consent is retained until consent is withdrawn, unless the purpose of processing has already been fulfilled.

5. PROTECTION OF YOUR PERSONAL DATA

Kontesa Nekretnine has implemented appropriate technical and organizational security measures, including regular system updates, access control to data, backups, employee training, and monitoring of data processing.